Terms & Conditions
WELCOME TO STEP OF GRACE
These terms and conditions stated on this page and other relevant documents apply on any product and/or services (collectively known as “Services”) listed and/or rendered to you while assessing and using our website www.stepofgrace.com.
The use of this Site signifies that you agree to this Terms & Conditions. If you do not agree to this Terms & Conditions, please do not use this Site. This Terms & Conditions does not apply to the web sites to which we link.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements
a. "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions.
b. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company.
c. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves.
d. “Site”, “Website”, and “www.stepofgrace.com” refers to the www.stepofgrace.com.
All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing law of Indonesia. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
ELIGIBILITY OF USE
The use of Step of Grace Services, you must be at least 18 years of age, possessing a valid Credit Card or Debit card issued by a bank acceptable to us, other method of payment (such as, but not limited to, Bank Transfer, Go-Pay, OVO pay) under your name, at the point of purchase. If you are under 18 years old, you may use Step of Grace’s Services only with the involvement and permission of your parent or legal guardian.
By using our Services and confirming a purchase, you have authorised Step of Grace to process a charge on your preferred method of payment (such as, but not limited to, credit card, debit card, bank transfer, OVO pay, or Go-pay) in the amount of the total purchase price for the product(s) purchased. Products purchased by you are for personal or gift us and should not be used for commercial purposes, or to derive any commercial benefit. Step of Grace also reserves the right to restrict multiple quantities of an item being purchase and/or shipped to any one customer or postal address.
With the use of our Services, you have agreed that we may use personal details provided by you to conduct appropriate anti-fraud checks and controls as and when required. Under such circumstances, the personal details you have provided may be disclosed to a credit reference or fraud prevention agency acceptably to us, which may keep a record of the information.
LICENSE
Unless otherwise stated, Step of Grace and/or it's licensors own the intellectual property rights for all material on Step of Grace. All intellectual property rights are reserved. You may view and/or print pages from www.stepofgrace.com for your own personal use subject to restrictions set in these terms and conditions.
You must not:
a. Republish material from www.stepofgrace.com.
b. Sell, rent or sub-license material from www.stepofgrace.com.
c. Reproduce, duplicate or copy material from www.stepofgrace.com.
d. Redistribute content from Step of Grace (unless content is specifically made for redistribution).
e. Hyperlinking to our Content.
No use of Step of Grace's logo or other artwork will be allowed for linking absent a trademark license agreement.
LIMIT ON LIABILITY
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date. Unless expressly stated to the contrary to the fullest extent permitted by law, Step of Grace and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Sites and/or the Linked Sites and any content posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.
We are also not responsible for failure to meet any of our obligations under this Terms of Services where such failure is due to events beyond our reasonable control. Such events include, but not limited to strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; the acts, decrees, legislation, regulations or restrictions of any government, shipping, postal or other relevant transport strike, failure or accidents. In the circumstance that any of the events last for more than one week, either you or we may terminate the Contract forthwith by written notice and without any liability other than a refund of a product already paid for by you and not delivered. The refund will be made fully via Step of Grace’s Shop Credit. If we are prevented from fully meeting our obligations due to any of these events, we have the sole discretion which Contracts we will perform and to what extent. We also reserve the full right on the solution adopted in meeting our obligations under the Contract despite such events.
These Terms of Services shall not exclude or limit Step of Grace’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, and misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
EXTERNAL LINKS TO THE SITE
This Site may also contain links to external websites, which are not operated, governed or monitored by us. Step of Grace has no control over these Linked Sites and accepts no responsibility for them, the content and services offered, or for any loss or damage that may arise from your use of them. Your use of these Linked Sites is subject to their respective terms of use contained within each site.
The following organizations may also link to our Site without prior written approval:
a. Government agencies;
b. Search engines;
c. News organizations;
d. Online directory distributors when they list us in the directory may link to our Site in the same manner as they hyperlink to the Sites of other listed businesses; and
e. Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Site.
These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
You may link to Step of Grace’s Site, provided you do so in a way that is fair and legal and does not damage or take advantage of our reputation. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any site that is not owned by you.
This Site must not be framed on any other site, nor may you create a link to any part of this Site other than the home page. We reserve the right to withdraw linking permission without notice.
REMOVAL OF LINKS FROM OUR WEBSITE
If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.
INDEMNITY
You agree to indemnify, defend, hold harmless Step of Grace, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of this Site or your breach of the Terms of Services.
WAIVER
Failure or delay by Step of Grace in exercising any rights or remedies stated in this Terms of Services during the term of agreement does not constitute a waiver of such rights or remedies, or affect any other subsequent event or impair any rights or remedies in respect of it. It does not relieve you from compliance with such obligations. A waiver by us, if any, of any default, does not represent or determine a waiver of any subsequent default.
No waivers of any these Terms shall be effective unless expressly stated to be a waiver, communicated to you in writing and authorised by a management representative.
INVALIDITY
If any part of these Terms of Services are determined by any court of competent jurisdiction or competent authority to be invalid, unenforceable or unlawful, the enforceability of any other part of these Terms will not be affected; all remaining terms, conditions and provisions will continue to remain valid, effective and enforceable to the fullest extent permitted by law. So far as possible, the invalid term can be severed to render the remaining part valid and enforceable. You agree that the term shall be rectified therefore, and interpreted in a way closest to the original meaning of the term permitted by law.
RELATIONSHIP
These Terms of Services shall not be deemed as to create a partnership, agency, contract or a relationship of employer and employee between STEP OF GRACE and you.
RESERVATION OF RIGHTS
We reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to use our Web site, you agree to be bound to and abide by these Terms and Conditions.
PROMOTIONAL VOUCHERS
The term “promotional voucher” may be used interchangeably with “voucher” in this Site.
You may use promotional vouchers for making payment for products on the Site. Specific details for promotional vouchers are listed below. To redeem promotional vouchers in your account, please Sign In to your account.
We accept no liability for errors in the email address of the promotional voucher recipient. If you received a promotional voucher as a gift, that voucher cannot be used by someone other than you.
In the event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with redemption of that promotional voucher on the Site, we are entitled to close your account and/or require a different means of payment.
We assume no liability for the loss, theft or illegibility of promotional vouchers. In rare cases, we may at our sole discretion discontinue or cancel any promotional voucher previously issued and will not be responsible for any losses arising therefrom.
From time to time we may distribute promotional vouchers that may be used only on the Site, which we will send to you either by email or post:
1. Promotional vouchers are valid for the specified period stated on the promotional voucher can only be redeemed once and may not be used in conjunction with other promotional vouchers and discounted products.
2. The credit of a promotional voucher does not accrue interest nor does it have a cash value.
3. If you place an Order for a product less than the value of the voucher, no refund or residual credit will be returned to you.
4. If the credit of a promotional voucher is insufficient for the order you wish to place, you may make up the difference using one of our accepted payment methods.
RETURNS
At Step of Grace, we accept returns within 14 calendar days from invoice date, taking note of the following:
1. That all original tags, packaging and garment bags are intact for item(s) due for returning.
2. Return item(s) must be unworn and unwashed.
3. In the original condition as received.
We try our best to accept all returns as long as they reach us in good condition, in their original state. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
HOW TO RETURN A PRODUCT TO US
To make a return, please:
1. Send us an email to hello@stepofgrace.com, to let us know that you are returning your purchase.
2. Complete the returns form provided by us through email. Please indicate the reason for return.
3. Check that the product has the original tags and is placed in its original packaging, unworn and unwashed.
4. The product is in your care until it reaches us! Do place the product back into the same flyer bag which was delivered to you and seal it as securely as possible.
5. For domestic returns, please return the package via method of courier, such as JNE, TIKI or your preferred courier. Registered mail is highly recommended. We shall not be responsible for lost of mail if the return parcel is unregistered.
6. For international returns, please return the package at your preferred postal service at your location.
7. All postal fees and custom charges are borne by the customer. For verification purposes, please always keep your postal service’s receipts and take note of all tracking numbers.
8. Please take care to secure your return parcel as well as possible and send it back with a courier service you trust! Step of Grace is not responsible for missing return products and/or parcels in transit. The return parcel remains in your care until it reaches our warehouse.
SHOP CREDITS
Upon receipt of your product, we will proceed to check the following:
1. That all original tags, packaging and garment bags are intact for item(s) due for returning
2. Return item(s) must be unworn and unwashed.
3. In the original condition as received.
If the above are satisfied, we will issue you a Shop Credit for the product returned. Shipping fees will NOT be credited to your Shop Credit. We will also notify you by email when the Shop Credit is credited to your account.
To check your balance Shop Credit and history, please visit your account on the Site by signing in to your account and select My Shop Credits.
1. Shop Credits are only valid for 90 days, starting from the day it is issued.
2. Shop Credits are only applicable for use online, and will not be accepted in-store.
3. The Shop Credit does not accrue interest nor does it have a cash value.
4. If the Shop Credit is insufficient for the order you wish to place, you may make up the difference using one of our accepted payment methods.
PAYMENTS
Accepted modes of payments are Mastercard, VISA, AMEX, bank transfer to Step of Grace account.
FULFILLMENT OF ORDER
Orders will only be fulfilled after payment is received. We reserve the right not to fulfill orders when we have not received payment.
SALES TAX, CUSTOMS AND IMPORT CHARGES
For orders shipped to Indonesia, prices shown are inclusive of sales tax.
For orders shipped to any country outside of Indonesia, all taxes, customs and import duties and fees are the responsibility of the customer, and must be paid by you in order for your parcel to clear customs.
Step of Grace has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.
DISCLAIMER
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:
- Limit or exclude our or your liability for death or personal injury resulting from negligence;
- Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- Limit any of our or your liabilities in any way that is not permitted under applicable law; or
- Exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty. To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
GOVERNING LAW AND JURISDICTION
The terms as stated and all contractual and non-contractual obligations arising out of, or connected, to them are governed and construed in accordance with the Indonesia Law. In the event of any dispute or claim associated with these terms, the dispute or claim shall submit to the exclusive jurisdiction of the Indonesian Courts. All dealings, correspondence and contacts between Step of Grace and you shall be made or conducted in Bahasa Indonesia language.